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Heat pump hot water
The pool is heated
Freeze and refrigerate
Dehumidifiers
air conditioning
Innovative products

After-sales service: 400-647-9858
| Offerings | Auclid regulations | National requirement | Safe service life | ||||
| Date of purchase | Machine warranty | Service approach | Other notes | Whole machine | Main parts and components | ||
| Domestic air energy | Before 2020 | 3 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 2021-2022 | 5 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 January 2023- By 31 March 2023 | 6 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 April 2024- To date | 6 years | Visit | Machine Warranty Compressor warranty 10 years (or subject to sales contract) | 3 years | 3 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.
6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.
| Category | Project Classification | Project Content | Device Power (Rated Heating Power) | ||
| 10KW&below~30KW | 31~42KW | 43~175KW & above | |||
| Door to Door Service Fee | On-site debugging, guidance, and explanation | On-site debugging and explanation, without replacing any parts, noise, etc. | 60 | 60 | 80 |
| Minor repairs | Electrical Components | Replacement of the wired controller/display, replacement of the temperature sensor wire (signal wire, temperature sensing wire) Replacement of the wiring harness, internal power cables, and terminal blocks Replacement of the fan capacitor, four-way valve coil, and electronic expansion valve coil Replacement of the AC contactor, fan blade, and compressor soundproofing cotton Replacement of the sheet metal soundproofing cotton, and other items (unspecified electrical repair projects) | 200 | 200 | 200 |
| Medium repair | Electronic Control Components | Replacement of the DC inverter drive board, replacement of the controller main board Replacement of the phase sequence board, filter board, and transformer Replacement of the fan motor, replacement of the pressure sensor Replacement of the water flow switch, replacement of the compressor crankcase heater Replacement of the chassis defrost heater, replacement of the remote control module | 360 | 360 | Single System 400 |
| Outer Parts | Replacement of the top cover panel, front panel, and side panels. | 200 | 300 | Top cover 500; Front panel, side panel 200 | |
| Major repair | Refrigeration System Components | Replacement of the compressor, replacement of the evaporator Replacement of the condenser, replacement of the small plate heat exchanger (economizer) Replacement of the four-way valve | 900 | 1050 | Single System 2000 |
| Replacement of the electronic expansion valve, replacement of the check valve Replacement of the filter, replacement of the gas/liquid separator Replacement of the high/low pressure protector, replacement of the shut-off valve Replacement of the needle valve, replacement of the copper tube assembly Refilling refrigerant, re-soldering, leak detection, and refilling refrigerant | 675 | 750 | Single System 1300 | ||
Notes:
1. High-altitude service fee (outdoor work required, excluding balcony):The 3rd to 10th floor: ¥100,11th floor and above: ¥200.Applies to the same-device repairs and single-service instances.
2. Refrigeration system parts repair, does not include refrigerant costs.Refrigerant refill guideline price: ¥120/kg.Additional fees to be negotiated.For multiple repairs on the same device, charge the highest single item; other repair items billed at 50%.
3.Travel and accommodation standards (Unit: Yuan per device/service call), For service locations ≥20 km(including 20km) from the local service center:
Travel subsidy: ¥2/km (one-way, covering fuel, tolls, etc.).Only one trip subsidized per service call.
Accommodation subsidy: For distances >200 km and once requiring overnight stay,¥150/day (with valid receipts, covering meals).Only one person’s accommodation subsidized per service call.
4.The fees listed in the above form are for labor costs only and do not include parts. As part prices fluctuate significantly, the actual cost will be based on real-time quotations and billed separately.
01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;
02Damage caused by improper use and storage by the user;
03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;
04No proof of purchase and valid invoice;
05Three packs of vouchers or invoices model and repair the product model does not match or have altered;
06Damage caused by force majeure;
07Purchased air energy beyond the warranty period;
08Service items that are not promised to be free by our company.
| Offerings | Tariff | Instruction |
| Integral air energy machine | 560 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
| Air Split Units | 880 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
In operation, the evaporator absorbs heat from the ambient thermal energy of the air, which is compressed by the compressor into a high-temperature and high-pressure gas, and when it condenses into a liquid through the condenser, the heat released is transferred to the water in the tank, causing the water temperature to rise. The condensed liquid is throttled back to the evaporator through the expansion valve and then absorbs heat from the air, and so on.
①. The evaporator plays a role in absorbing heat during the operation of the host. In the process of running refrigerant than the air temperature is low, driven by the fan air flow from the evaporator, the refrigerant in the evaporator to absorb the heat in the air. For example, when the air temperature is 0 ℃, the refrigerant is -8 ℃ or so, the high temperature of the air heat transfer to the low temperature of the refrigerant, so as to achieve the purpose of absorbing heat energy from the air.
②. Compressor in the air water heater in the ‘heart’ part. By the compressor work to absorb heat after the refrigerant for compression, compressed into high temperature and high pressure gas, the highest temperature up to 120 ℃.
③. Condenser in the work of the role of heat transfer, by the compressor work after the high temperature refrigerant and water heat exchange. High-temperature refrigerant by the compressor work pressure into the condenser, low-temperature water encountered high-temperature refrigerant heat exchange between the two, so as to achieve the purpose of raising the temperature of the water.
The number is only called on the engineering, not a legal unit of measurement, the industry is used to ordinary air conditioning cooling capacity per 2200-2600W is counted as 1 pi, the number of pi of air can just follow the air conditioning industry called, but the air can be born for the heating, the cooling capacity divided into pi is not standardised, the choice of air can be more concerned about the heating capacity rather than the number of pi, the number of pi of the heat pump products is just a vague concept of units, the state has no relevant policy. At present, the state has not issued a relevant policy.
Fog or host ‘smoke’ hot air; host sound louder than usual seems to have a strange noise; fan does not turn the motor buzzing; host under the water flow; are the normal phenomenon of frost. Host under the drainage is condensate, will not have an impact on the system pressure, if the system is leaking, will fall pressure. Switch off the machine for a period of time or drainage, is the condensation on the fins, is also a normal phenomenon.
When the machine is just switched on, the host will not rotate for 1-2 minutes, the machine has a self-test function, a normal phenomenon.
1, energy storage, heating temperature continues to be balanced, there will be no indoor temperature cold and hot phenomenon, to avoid frequent start and stop of the host;
2, high efficiency defrost, reduce defrost time.
3, the top of the water tank exhaust, exhaust effect is better, to protect the normal operation of the system.
Water from the tank's fill port or drain on the water pressure to see the pressure gauge, do not have to wait until 0 and then add, the pressure is less than 0.05 can be added to the water (general recommendations: floor heating 0.15-0.2, radiator 0.1-0.15). Some areas do not have pressure gauges installed, when to water, up to how much is considered full? The machine can run normally do not need to add water, if the lack of water, the panel will report the water flow switch failure, or the water tank gurgling is also a lack of water; on the water when you open the top of the water tank exhaust valve, up to the exhaust valve out of the water can be.
1, the host under the water inlet live connection removed;
2, the water tank under the sewage outlet open;
3, the lowest point of the pipeline drain valve open;
4, the pump at both ends of the live connection to remove the drainage, if it is a built-in pump, in the host near the bottom of the location of a drain, open the drain can be plate for the pump and the pump in the water drain, built-in pump is straight, and external pumps are different, will not store water.
Panel setting is the return water temperature, heating: water temperature is higher than the return water temperature within 10 degrees is normal; refrigeration: return water is higher than the water within 5 degrees is normal; stop running when the water temperature and the return water temperature is the same is normal.
This is a normal phenomenon, is the machine senses the low temperature to start the anti-freeze protection. The ambient temperature of 20 or 30 degrees also start, because the machine is on the cooling mode, the temperature of the machine is lower than about 10 degrees will also start the anti-freeze protection. Panel display: unit antifreeze, the water temperature is lower than 4 degrees, the external machine buzzing does not stop, this is a normal antifreeze protection, the water temperature reaches 12 degrees, stop antifreeze. The unit anti-freezing can be switched on.
Regardless of whether it is fixed-frequency or inverter, on state: the pump has been rotating without stopping; off state: the water temperature is lower than 5 degrees, it will start the antifreeze, the pump starts to work, the water temperature reaches 12 degrees, the pump stops working. Heating season is recommended not to pull the power cut, keep the power state machine has anti-freeze function.
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