Service

After-sales service: 400-647-9858

Domestic Air ServiceCommercial Air Service
Warranty Policy
Maintenance Charges
Other Fee-based Services
Moving Charges
OfferingsAuclid regulationsNational requirementSafe service life
Date of purchaseMachine warrantyService approachOther notesWhole machineMain parts and components
Domestic air energyBefore 20203 yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy2021-20225 yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy

1 January 2023-

By 31 March 2023

yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy1 April 2024-

To date

years Visit

Machine Warranty

Compressor warranty 10 years

(or subject to sales contract)

3 years3 years/
Remarks:

1、Household products for commercial use are guaranteed for 3 years, except for commercial products.

2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.

3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable

4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.

5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.

6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.

7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.

8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.

CategoryProject ClassificationProject Content Device Power (Rated Heating Power) 
10KW&below~30KW31~42KW43~175KW & above
Door to Door Service FeeOn-site debugging, guidance, and explanationOn-site debugging and explanation, without replacing any parts, noise, etc.606080
Minor repairsElectrical ComponentsReplacement of the wired controller/display, replacement of the temperature sensor wire (signal wire, temperature sensing wire)‌
‌Replacement of the wiring harness, internal power cables, and terminal blocks‌
‌Replacement of the fan capacitor, four-way valve coil, and electronic expansion valve coil‌
‌Replacement of the AC contactor, fan blade, and compressor soundproofing cotton‌
‌Replacement of the sheet metal soundproofing cotton, and other items (unspecified electrical repair projects)
200200200
Medium repairElectronic Control ComponentsReplacement of the DC inverter drive board, replacement of the controller main board‌
‌Replacement of the phase sequence board, filter board, and transformer‌
‌Replacement of the fan motor, replacement of the pressure sensor‌
‌Replacement of the water flow switch, replacement of the compressor crankcase heater‌
‌Replacement of the chassis defrost heater, replacement of the remote control module
360360Single System 400
Outer PartsReplacement of the top cover panel, front panel, and side panels.200300Top cover 500;
Front panel, side panel 200
Major repairRefrigeration System ComponentsReplacement of the compressor, replacement of the evaporator‌
‌Replacement of the condenser, replacement of the small plate heat exchanger (economizer)‌
‌Replacement of the four-way valve
9001050Single System 2000
‌Replacement of the electronic expansion valve, replacement of the check valve‌
‌Replacement of the filter, replacement of the gas/liquid separator‌
‌Replacement of the high/low pressure protector, replacement of the shut-off valve‌
‌Replacement of the needle valve, replacement of the copper tube assembly‌
‌Refilling refrigerant, re-soldering, leak detection, and refilling refrigerant
675750Single System 1300


Remarks:

Notes:

1. High-altitude service fee (outdoor work required, excluding balcony):The 3rd to 10th floor: ¥100,11th floor and above: ¥200.Applies to the same-device repairs and single-service instances.

2. Refrigeration system parts repair, does not include refrigerant costs.Refrigerant refill guideline price: ¥120/kg.Additional fees to be negotiated.For multiple repairs on the same device, charge the highest single item; other repair items billed at 50%.

3.Travel and accommodation standards (Unit: Yuan per device/service call), For service locations ≥20 km(including 20km) from the local service center:

Travel subsidy: ¥2/km (one-way, covering fuel, tolls, etc.).Only one trip subsidized per service call.

Accommodation subsidy: For distances >200 km and once requiring overnight stay,¥150/day (with valid receipts, covering meals).Only one person’s accommodation subsidized per service call.

4.The fees listed in the above form are for labor costs only and do not include parts. As part prices fluctuate significantly, the actual cost will be based on real-time quotations and billed separately.


01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;

02Damage caused by improper use and storage by the user;

03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;

04No proof of purchase and valid invoice;

05Three packs of vouchers or invoices model and repair the product model does not match or have altered;

06Damage caused by force majeure;

07Purchased air energy beyond the warranty period;

08Service items that are not promised to be free by our company.

OfferingsTariffInstruction
Integral air energy machine560

1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges.

2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service.

3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone.

4、The cost of additional materials is calculated separately.

Air Split Units880

1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges.

2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service.

3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone.

4、The cost of additional materials is calculated separately.

FAQ