Domestic
Commercial
Heat pump hot water
The pool is heated
Freeze and refrigerate
Dehumidifiers
air conditioning
Innovative products

| Offerings | AOKOL regulations | Prescribed by law | Safe service life | ||||
| Date of purchase | Machine Warranty | Service approach | Other notes | Entire machine | Main components | ||
| Commercial Air | Before 2020 | 2 years | 上门 | Whole machine warranty (or subject to the sales contract) | 1 years | 1 years | / |
| Commercial Air | 2021- by March 31, 2023 | Fixed frequency 2 years Inverter 3 years | Visit | Whole machine warranty (or subject to the sales contract) | 2 years | 2 years | / |
| Commercial Air | April 1, 2024- present | 3 years | 上门 | Whole machine warranty Compressor warranty 5 years (or subject to sales contract) | 2 years | 2 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.
6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.
| Category | Project Classification | Project Content | Device Power (Rated Heating Power) | ||
| 10KW&below~30KW | 31~42KW | 43~175KW & above | |||
| Door to Door Service Fee | On-site debugging, guidance, and explanation | On-site debugging and explanation, without replacing any parts, noise, etc. | 60 | 60 | 80 |
| Minor repairs | Electrical Components | Replacement of the wired controller/display, replacement of the temperature sensor wire (signal wire, temperature sensing wire) Replacement of the wiring harness, internal power cables, and terminal blocks Replacement of the fan capacitor, four-way valve coil, and electronic expansion valve coil Replacement of the AC contactor, fan blade, and compressor soundproofing cotton Replacement of the sheet metal soundproofing cotton, and other items (unspecified electrical repair projects) | 200 | 200 | 200 |
| Medium repair | Electronic Control Components | Replacement of the DC inverter drive board, replacement of the controller main board Replacement of the phase sequence board, filter board, and transformer Replacement of the fan motor, replacement of the pressure sensor Replacement of the water flow switch, replacement of the compressor crankcase heater Replacement of the chassis defrost heater, replacement of the remote control module | 360 | 360 | Single System 400 |
| Outer Parts | Replacement of the top cover panel, front panel, and side panels. | 200 | 300 | Top cover 500; Front panel, side panel 200 | |
| Major repair | Refrigeration System Components | Replacement of the compressor, replacement of the evaporator Replacement of the condenser, replacement of the small plate heat exchanger (economizer) Replacement of the four-way valve | 900 | 1050 | Single System 2000 |
| Replacement of the electronic expansion valve, replacement of the check valve Replacement of the filter, replacement of the gas/liquid separator Replacement of the high/low pressure protector, replacement of the shut-off valve Replacement of the needle valve, replacement of the copper tube assembly Refilling refrigerant, re-soldering, leak detection, and refilling refrigerant | 675 | 750 | Single System 1300 | ||
Notes:
1. High-altitude service fee (outdoor work required, excluding balcony):The 3rd to 10th floor: ¥100,11th floor and above: ¥200.Applies to the same-device repairs and single-service instances.
2. Refrigeration system parts repair, does not include refrigerant costs.Refrigerant refill guideline price: ¥120/kg.Additional fees to be negotiated.For multiple repairs on the same device, charge the highest single item; other repair items billed at 50%.
3.Travel and accommodation standards (Unit: Yuan per device/service call), For service locations ≥20 km(including 20km) from the local service center:
Travel subsidy: ¥2/km (one-way, covering fuel, tolls, etc.).Only one trip subsidized per service call.
Accommodation subsidy: For distances >200 km and once requiring overnight stay,¥150/day (with valid receipts, covering meals).Only one person’s accommodation subsidized per service call.
4.The fees listed in the above form are for labor costs only and do not include parts. As part prices fluctuate significantly, the actual cost will be based on real-time quotations and billed separately.
01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;
02Damage caused by improper use and storage by the user;
03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;
04No proof of purchase and valid invoice;
05Three packs of vouchers or invoices model and repair the product model does not match or have altered;
06Damage caused by force majeure;
07Purchased air energy beyond the warranty period;
08Service items that are not promised to be free by our company.
| Offerings | Tariff | Instruction |
| Integral air energy machine | 860 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
| Air Split Units | 2080 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
1, turn off the power.
2, close the cold water inlet valve, open the sewage outlet and circulation holes to drain the water tank.
3, directly open the cold water valve rinse, rinse to clean water can be, this cleaning method can only clean the lower half of the tank.
4, you can use a hose from the cold water valve to the hot water outlet for rinsing, rinsing to clean water until the water, this method can be rinsed to the water tank coil on the dirt.
5, the water tank scaling is serious, need to add citric acid at 1:10 ratio with a circulating pump for cleaning (this method requires professional staff on).
1, host sheet metal shell dirty can use a rag dipped in detergent (detergent, washing powder or air conditioning cleaning agent) to wipe clean on it.
2, host behind the evaporator (fins) dirty, it is best to disconnect the power supply, spray some cleaning agent on the evaporator, brush clean, and rinse with water from the top down, do not rinse inside, because the motor inside is charged.
Warm reminder: when cleaning, pay attention to try not to touch the fins with your hands, the fins are sharp like razor blades and will cut your hands.
Fluorine cycle refers to the system with Freon, the host and the water tank connected by copper pipe, the shorter the distance between the copper pipe the better the heating effect, the standard is 3 metres.
Water cycle refers to the unit with its own internal heat exchanger and water pump, host and water tank directly between the water pipe connection.
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